I believe in technology that serves people. My professional approach combines technical precision with empathy, inclusion, and purpose. Over the years in IT, I’ve learned that systems work best when the people who use them feel heard, supported, and valued.
T-LoKreo is my personal initiative—a space where digital tools meet emotional leadership and educational storytelling. It’s more than a brand: it’s a bridge between technology and transformation. Through T-LoKreo, I design services that empower users, support teams, and foster inclusive environments where creativity and clarity thrive.
I’m passionate about teaching, facilitating change, and building bridges between cultures, teams, and knowledge. My work integrates mentoring, collaborative leadership, and artistic expression, always guided by commitment, sensitivity, and purpose.
My mission is to contribute to environments where technological innovation aligns with organizational well-being, equity, and continuous learning. Because for me, helping others grow is just as important as solving a technical problem.
I provide comprehensive technical support for end users, combining service desk assistance with hands-on troubleshooting across systems, networks, and access configurations. My experience includes working in critical environments and field operations, where precision and responsiveness are key. I also lead and advise on system migrations, device setup, and user onboarding, always supported by clear technical documentation and empathetic training practices.
I offer remote and on-site training sessions designed to meet the specific needs of departments and individual users. My programs cover essential digital tools—from Microsoft Windows and the Office Suite (Word, Excel, PowerPoint, Outlook, Teams) to common workplace applications—always adapted to the audience’s skill level and organizational context. The goal is to foster clarity, confidence, and immediate applicability, empowering users to navigate their digital environments with ease and autonomy.
I facilitate hands-on workshops designed to build and strengthen technical support skills through real-world scenarios and guided practice. Participants explore key areas such as hardware and software troubleshooting, remote and on-site support techniques, ticket handling, and effective communication with both end users and IT teams. Each workshop is tailored to different experience levels and can be delivered in-person or remotely, ensuring relevance, clarity, and immediate applicability in dynamic support environments.
I support organizations in evaluating IT processes aligned with ISO 9001 and ISO 14001 standards, ensuring both technical rigor and operational clarity. My work includes preparing teams for internal and external audits, guiding continuous improvement initiatives, and developing bilingual manuals, user guides, and operational procedures that foster transparency, compliance, and cross-cultural understanding.
I design and lead leadership development experiences through my proprietary framework, 4 Leaders, 4 Pillars, tailored to the unique needs of each organization. These interactive workshops explore leadership styles, team dynamics, and organizational well-being, fostering environments of trust and clarity. I also facilitate team-building sessions and MBTI-based coaching to enhance collaboration, emotional intelligence, and self-awareness—empowering leaders to grow with purpose and connection.
I provide translation and interpretation services that bridge technical expertise with cultural nuance. This includes translating training materials, technical documentation, and leadership content, as well as adapting videos, podcasts, and internal communications for bilingual audiences. I also offer live interpretation for workshops, conferences, and corporate events—ensuring clarity, inclusion, and seamless collaboration across languages and contexts.
I design and implement automation flows that simplify repetitive tasks and optimize IT support systems. Using platforms like Make.com, I create scalable solutions that integrate tools, trigger actions, and reduce manual intervention—empowering teams to focus on what truly matters. Each automation is tailored to your environment, with clear documentation and collaborative testing to ensure reliability and ease of use.
build emotionally attuned, technically sound web pages that reflect your brand’s purpose and connect with your audience. From landing pages to service portfolios, each site is crafted with clarity, accessibility, and responsive design in mind. Whether you need a personal showcase or a collaborative platform, I guide the process from structure to storytelling—ensuring your digital presence feels authentic and impactful.
I support QA processes with a hybrid approach that blends manual testing, automation flows, and emotional intelligence. From validating logic and user experience to documenting edge cases and feedback loops, I help teams ensure their systems are reliable, inclusive, and user-centered. My QA work is grounded in clarity, precision, and a commitment to continuous improvement.
